Returns must have a Happy Owl of Highlands return authorization number prior to return. Return requests must be made within 30 days of invoice date. Returns must be shipped prepaid freight, with the authorization number shown on the outside of all cartons and physically received by Happy Owl of Highlands within 45 days of invoice date. Returned merchandise is subject to an inspection and restocking charge of 15% of billed value. Returns received without the authorization number on each carton will be charged a 30% restocking fee or, at our discretion, shipped back to the customer at the customer’s expense. No credit will be allowed on returned merchandise not in saleable condition. Discontinued, drop ship, and special order items may not be returned.